At TURBOARD, we are committed to ensuring that our customers have a seamless and satisfying experience with our products and services. Below are the details of our fulfillment policies, including our refund, delivery, return, and cancellation policies.
1. Refund Policy
We strive to meet the needs of our customers and ensure satisfaction with our products. However, if you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Eligibility: Refunds are available for software products that have significant defects or issues that cannot be resolved within 30 days of purchase.
- Process: To request a refund, please contact our customer support team at support@turboard.com with your order details and a description of the issue.
- Exclusions: Custom solutions or services are non-refundable once the development has begun, unless otherwise stated in the service agreement.
- Timeline: Approved refunds will be processed within 10 business days and credited back to the original payment method.
2. Delivery Policy
TURBOARD delivers software products and services digitally. Once your order is processed, you will receive:
- Software Access: Access to the purchased software via a secure download link or through a cloud-based platform.
- Timeline: Orders are typically processed within 24-48 hours. You will receive an email confirmation with access details once your order is complete.
- International Availability: Our software is accessible to customers worldwide, subject to compliance with applicable laws and regulations.
3. Return Policy
We understand that circumstances can change, and we offer the following cancellation options:
- Product Issues: If the software does not function as described or has significant issues, please contact us within 30 days of purchase to discuss possible solutions, including updates, fixes, or a refund as outlined in our refund policy.
- Custom Services: Returns are not available for custom software solutions once delivered and accepted by the customer.
We understand that circumstances can change, and we offer the following cancellation options:
- Subscription Services: You may cancel your subscription to any of our services at any time by contacting our support team or managing your subscription settings through your account dashboard.
- Cancellation Timeline: Cancellations will take effect at the end of the current billing cycle, and no further charges will be applied. Refunds for unused portions of the subscription period are not provided.
- Custom Projects: Cancellations for custom development projects are subject to the terms outlined in the service agreement. If a project is canceled before completion, charges for work completed up to that point will apply.
If you have any questions or need further clarification about our fulfillment policies, please don't hesitate to reach out to our support team at support@turboard.com.
To reveal striking insights hidden in your own data, discover 
DATA PROFESSIONALS
You need to produce report after another with perfect timing and all should be ready down to meticulous details.
We alleviate your burden with a platform providing a large toolset and with a team that will listen to your needs and be with you right at the moment not later on.
- Ease of use,
- Fanatical support,
- Data science tools bundled within the platform that will turn you into a distinguished data scientist.
MANAGERS
You invested in data for years, are you willing and ready to use it to reduce costs, increase revenue or to improve your processes? Are your current BI tools and the service that you get enough for your necessities and affordable?
Choose TURBOARD because:
- Make money through TURBOARD using favorable conditions on OEM licensing. Upsell your software with slick analytics,
- An established company with 80+ employees 15+ years experience implementing Business Intelligence and providing continuous services,
- No overpriced service fees, in addition to providing know-how transfer as much as possible to keep your team up-to-date,
- Get market and competitive intelligence to drive decision making via connection to open data sources,
- Reduced cost per user based on volumes which is unbeatable when it comes to hundreds of users.
Past
Since 2004, E-Kalite (producer of TURBOARD) has thrived on data monetization and visualization projects starting specifically on the pharmaceutical sector based in the USA. Since 2011, continuously being supported by the Turkish Science and Technology Agency (TUBITAK) and exempted from taxes in a renown university campus, we have built a decent business intelligence software.
Today
With more than 100 professionals, we are a flourishing team eager to work on your data needs. With our battle-proven software TURBOARD and expansive know-how, we are serving reputable institutions and companies.
Future
In our master-plan for 2022, we aim to attain the goal of augmented analytics within business intelligence. Tidbits of data may seem to appear random to even the most astute teams of experts. TURBOARD will use several data science methods interchangeably to different segments of data to reach an interesting pattern.
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